FAQ

 

Returns
If you change your mind and wish to return an item we will be happy to accept your return. We can process a return if we receive the merchandise back within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Sale items cannot be returned. You will be responsible for paying your own shipping costs to return your items. Shipping costs are not refundable. Email us at shoplottiejane@yahoo.com for a return authorization.

Damaged or Defective Items
We will of replace or refund damaged or defective items at no cost to you. Any problems with your order must be reported within 7 days of receiving your order. Email us immediately at shoplottiejane@yahoo.com.

18 Inch Doll Products
All of our doll products are designed to fit most 18 inch dolls like American Girl®, Sophia's, Journey, Our Generation, and Madame Alexander. Lottie Jane is not affiliated with American Girl® or any other doll company.  Dolls used in our photographs are for display only and are in no way an endorsement of any doll or doll company. Our Generation brand dolls sold at Target stores have larger feet than other dolls so our shoes may not fit Our Generation dolls.